What You’ll Do
Vision, Strategy, Roadmap & Stakeholder Alignment
- Create and manage the execution of a long-term technical vision, strategy, and roadmap for our major internal business systems and their integration with Fivetran’s Automated Data Movement Platform.
- Build trusted relationships with stakeholders in product, marketing, sales, revenue, G&A, and engineering teams.
- Provide regular Executive Leadership Team and Business Stakeholder strategy and operations updates.
Systems and Integration Architecture & Design
- Manage and grow a team that defines the overall business system and integration architecture.
- Select and implement an integration technology that standardizes the deep integration of our business processes and the associated data flows.
- Drive and/or participate in the selection of any new major business systems and tools.
- Set up, document, and enforce an information architecture that clearly defines systems of record, data models, and business rules to digitize our business processes.
- Deliver a deep integration with Fivetran’s Automated Data Movement Platform that is both robust and resilient to support a world-class end-to-end customer experience.
- Drive consolidation of applications and systems to significantly simplify our systems portfolio.
Business Process Management
- Manage and grow a team of Business Process and Technical Product Management professionals who collaborate with our stakeholder departments to map out their processes, strategy, and pain points, and turn them into a delivery roadmap.
- Deliver well-designed systems and integration specifications that our Systems and Operations Management teams can implement and operate.
Systems and Operations Management
- Maintain and expand ownership of core business applications, focusing on the reliability and quality of their configuration and integration of these applications to fully support the customer lifecycle.
- Manage a team of highly skilled and specialized system administrators and engineers who manage these business applications.
- Drive engineering-strength configuration and change management practices that minimize business disruptions.
- Ensure 24x7 around-the-world operations and support coverage to address system and integration issues immediately.
Release and Quality
- Take a software engineering approach to release and quality management, ensuring that changes, features, and system upgrades are deployed without disruption.
- Implement a Data Quality & Data Trust architecture and process that ensures our data adheres to our business rules, eliminating unintended side effects in other systems and processes.
Leadership, Team Management, and Collaboration
- Lead, mentor, and develop a high-performing Systems Engineering team.
- Foster a culture of continuous improvement, collaboration, and accountability.
- Develop and manage team goals, performance metrics, and professional development plans. Ensure the team has the necessary skills, resources, and technology to support the company’s revenue growth goals.
Skills We’re Looking For
- Engineering mindset and experience, with a strong focus on operational excellence and repeatable processes.
- Leading-from-the-front leadership style with a willingness to dive in and understand the business processes and systems that support them.
- Domain expertise in core revenue and financial processes.
- Proven ability to hire and manage a strong and committed team of up to 25 technical team members, directors, and managers.
- 10+ years of technical and management experience in engineering and managing systems, with a minimum of 5+ years in a senior technical leadership role.
- Has managed cross-cultural teams distributed across multiple time zones.
- Strong project management skills and organizational skills.
- Expert analytical and problem-solving skills.
- Excellent leadership, communication, and presentation skills.
- A bachelor's degree in Engineering, Information Systems, or a related technical field is strongly preferred.
Specific systems mentioned: Salesforce, Marketo, NetSuite, Catalyst.
Compensation: Oakland Pay Range $263,792—$329,740 USD.