Vice President of Operations, New York

What you'll do

• Develop and execute regional strategies to drive growth, operational efficiency, and profitability
• Identify new business opportunities and lead expansion initiatives within the region
• Collaborate with executive leadership to align regional plans with corporate goals and vision
• Define and monitor key performance indicators (KPIs) to drive continuous improvement
• Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
• Lead technology adoption across locations to streamline operations and enhance customer experience
• Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
• Ensure regional financial targets are met or exceeded
• Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth
• Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
• Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
• Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
• Support sales and marketing efforts by providing local market insights and fostering strategic partnerships

What we're looking for

• Bachelor's degree in Business, Operations Management, Urban Planning, or a related field
• 10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role
• Proven ability to drive revenue growth, manage P&L, and lead large operational teams
• Deep understanding of parking industry regulations, customer experience best practices, and operational metrics
• Excellent leadership, communication, and stakeholder management skills
• Ability to travel frequently within the assigned region
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• MBA or advanced degree strongly preferred
• Familiarity with parking technology platforms and data-driven decision making

Compensation: Base salary $215,000 - $245,000 USD annually, plus benefits including healthcare, 401(k), stock options, bonus plans.