Technical Customer Success Manager

Responsibilities

• Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
• Drive customer success and health through effective onboarding, adoption, value realization, and retention.
• Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
• Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
• Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
• Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

Requirements

• BA/BS degree in CS or Computer Engineering-related field or equivalent experience.
• 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
• Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Impressive executive presence and communication abilities.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices).

Nice-to-haves

• Past experience as a developer/devops.
• Extensive knowledge in application monitoring, Logs, Metrics, Traces.