Account Manager
Manage client relationships, drive satisfaction and retention, resolve escalated issues, and identify product gaps for healthcare clients. Requires 3-5 years of account management experience in healthcare.
Technical Account Manager
Technical Account Manager provides strategic technical guidance to customers using Tulip's no-code platform, leading workshops, integrations, and adoption strategies in manufacturing. Requires 5-7 years in technical customer-facing roles and manufacturing knowledge.
Somerville, MAAccount ManagementHybrid5+ YOE
About the role
Key Responsibilities
Strategic Technical Advisory
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
- Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
- Identify opportunities for deeper platform adoption and technical optimization
Customer Enablement & Growth
- Conduct technical workshops, training sessions, and platform deep-dives
- Help customers design scalable solutions using Tulip's no-code platform
- Guide customers through complex technical implementations and integrations
- Collaborate with customers to establish technical best practices and governance
Cross-Functional Collaboration
- Work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
- Partner with Product and Engineering teams to communicate customer technical requirements
- Collaborate with Sales Engineering during expansion opportunities
- Support renewal processes with technical value demonstrations
Technical Expertise & Thought Leadership
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
- Develop technical content, documentation, and enablement materials
- Participate in customer advisory boards and technical user groups
- Represent Tulip at industry events and technical conferences
What skills do I need?
Technical Background
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience preferred
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms preferred
- Ability to travel (estimated 20%)
Communication & Collaboration
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
- Strong presentation and workshop facilitation skills
- Collaborative mindset with experience working across teams
Industry Knowledge
- Deep knowledge of digital transformation initiatives in industrial settings
- Understanding of manufacturing processes and operational challenges
- Experience with manufacturing execution systems (MES) and similar platforms
Skills
APIsSystem IntegrationsDatabasesNo-Code PlatformsLow-Code PlatformsManufacturing Execution SystemsMesIndustry 4.0Tulip Platform
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