What you will do:

Complete reporting and data requirements based on client and team needs
Be accountable for customer satisfaction and retention of assigned client(s)
Build trusting relationships with client operational leadership
Maintain a comprehensive understanding of business challenges faced by customers
Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
Identify product gaps by conducting business impact assessments and managing client expectations
Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

What you will bring to SmithRx:

3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
A positive growth mindset with the ability to approach difficult situations in a calm and focused manner
An obsession with customer experience and customer satisfaction
A passion for solving difficult problems together in collaboration with the broader team
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
Ability to work independently as well as part of an extended, cross-functional team
Self-driven, results-oriented and disciplined work ethic
Ability to take initiative with little to no direction
Be transparent and honest in a positive, professional and polite manner
Expert conflict resolution skills
Highly effective communicator with a consultative and tactful approach
Bachelor’s degree or equivalent experience required

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Professional development and training opportunities