Technical Account Manager

The Opportunity

As a Technical Account Manager (TAM), you act as a trusted technical advisor to both clients and internal teams at the intersection of product capability, client operations, and real-world execution, ensuring solutions are technically sound, scalable, and aligned with client business outcomes. You lead complex implementations, support live events, and translate client needs into actionable product insights.

Client Advisory & Technical Ownership

• Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals.
• Lead technical implementations, ensuring clients are set up for long-term success—not just launch.
• Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement.
• Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs.

Product Partnership & Advocacy

• Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience.
• Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
• Professionally challenge assumptions and advocate for product improvements that enable scale, automation, and data integrity.
• Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials.

Process, Documentation & Scale

• Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations.
• Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.
• Maintain strong personal organization across multiple clients, initiatives, and deadlines—without losing attention to detail.

What We’re Looking For

• 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
• Strong technical aptitude with the ability to quickly understand complex systems and integrations.
• Ability to ask the right questions, synthesize information, and make clear, defensible recommendations.
• Comfort pushing back professionally—using data, logic, and client impact to influence decisions.
• Highly organized, efficient, and able to manage competing priorities.
• Comfortable learning new tools and workflows as the platform evolves.
• Strong communicator who can fluidly switch between technical and business audiences.
• Willingness to travel occasionally for onsite event support.

This Role May Be a Good Fit for You If You…

• Are comfortable adapting as systems and processes evolve rather than relying solely on prescriptive playbooks.
• Ask clarifying questions and revisit assumptions to ensure you fully understand a problem before moving forward.
• Enjoy understanding the underlying goals behind requests and proposing thoughtful alternative approaches.
• Are comfortable engaging in respectful debate and advocating for a point of view using data and clear rationale.
• Are motivated by proactive problem-solving and continuous improvement, not just reactive support.
• Stay organized and effective while balancing multiple clients, priorities, and shifting timelines.
• Value collaboration and believe client-facing technical teams should have a voice in product decisions.
• Enjoy learning, iterating, and experimenting with new tools, workflows, and processes.

Compensation & Benefits

Salary Range: $75,000 - $85,000 DOE + Equity

• 100% Remote with Hybrid Optional (Santa Monica office)
• Paid Health Benefits ($0 Premiums), Dental, Vision, Life plans
• Open Vacation, Paid Holidays & Birthdays Off
• 401k (50% match up to 3%)
• Paid Equipment, Parental Leave, Team Offsites / Events, Ticket hookups