Account Manager

Responsibilities

• Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability
• Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines
• Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks
• Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back
• Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts
• Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems

Requirements

• 3+ years of Account Management or Customer Success experience ideally in legal services or a similarly relationship-driven industry
• Talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership
• Highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details
• Excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment
• Experience with KPI-driven accountability - owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement

Nice-to-Haves

• Experience in legal services or relationship-driven industry

Compensation & Benefits

• Competitive Base Salary ($75,000–$85,000)
• Stock options
• Premium Medical, Dental, & Vision Coverage, with 100% of premiums covered for some plans