Staff Forward Deployed Engineer

What you’ll work on

• Join enterprise onboarding calls and act as the technical owner for deployments
• Help customers integrate their models into fal Serverless (APIs, scaling, observability, deployment workflows)
• Debug customer issues end-to-end across frontend, backend, and infra layers
• Translate customer feedback into clear product specs, tasks, and engineering priorities
• Work closely with Product + Infra to ensure enterprise needs are shipped into the platform
• Build custom proofs-of-concept or lightweight integrations to unblock adoption
• Identify repeatable patterns across customers and turn them into reusable product features
• Improve internal tooling, onboarding flows, and docs based on real customer pain points

What we’re looking for

• Strong engineering background (Proficiency with TypeScript, Python, Postgres, and Next.js)
• Experience working with customers in a technical capacity (Solutions Engineer, Forward Deployed Engineer, DevRel Engineer, or similar)
• Comfortable jumping into ambiguous customer problems and finding solutions fast
• Ability to understand complex systems and communicate clearly with both technical and non-technical stakeholders
• Strong written communication skills (turning customer conversations into actionable specs/tasks)
• Experience working across APIs, infrastructure, and cloud environments
• High ownership mentality: you take responsibility for customer success end-to-end
• Comfort operating in a fast-moving, low-process environment

Nice to have

• Experience with serverless platforms, infra products, or developer platforms
• Familiarity with observability tooling (logs, metrics, tracing)
• Background in distributed systems, Kubernetes, or cloud-native deployments
• Experience with AI/ML workloads in production
• Experience writing documentation, onboarding guides, or customer playbooks

Compensation

$150,000 - $230,000 + equity + comprehensive benefits package