Partner Solutions Architect
143k – 209kDenver, COSan Francisco, CASolutions ArchitectureHybrid10+ YOE
Summary
Partner Solutions Architect supporting GSI partners across AMER West. Enables partner technical teams through onboarding, training, joint planning, and technical initiatives while advocating partner needs internally.
About the role
What You’ll Do
- Ensure the successful onboarding, training, enablement, and certification of partner technical resources
- Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams
- Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices
- Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution
- Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities
- Continuously help curate and evolve lead/best practices for Datadog platform adoption and success
Who You Are
- Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
- Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
- A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom
- Confident presentation skills
Desired Experience
- Hands-on experience in two or more of the following areas:
- Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
- Public Cloud: AWS, Azure, GCP, or Alibaba
- Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
- Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
- Config Mgmt: Terraform, Ansible, Puppet, Chef
- CI / CD: Jenkins, Gitlab
Bonus Points
- Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
- Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
- Previous experience with root-cause-analysis, troubleshooting, debugging
Skills
DatadogSplunkNew RelicAWSAzureGCPDockerKubernetesTerraformAnsiblePythonJavaScriptJenkinsGitLab
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