Senior Implementation Engineer
Serve as primary technical contact for healthcare customers, leading onboarding, integration, and ongoing support. Requires 3+ years implementation experience and full-stack skills in React, TypeScript, and Node.js.
Responsibilities
- Serve as the primary point of contact for the customer throughout the partnership
- Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria
- Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows
- Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels
- Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation
- Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them
- Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers
- Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building
- Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases
- Participate in bi-weekly sprint planning / retro sessions, and quarterly planning sessions
- Manage APIs and integrations to ensure seamless functionality for customers
- Work with customers from onboarding to production roll-out
- Attend a daily 30 minute remote stand-up at 7:30am PST Mon-Fri
Requirements
- 3+ years experience supporting software implementation
- Full-stack experience: React, TypeScript, Node.js
- Located in San Francisco or the Bay Area (or willing to relocate)
Nice-to-Haves
- Healthcare experience: HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10
Benefits
- Competitive equity + compensation package
- Full family Platinum health insurance, dental, and vision coverage
- 401(k) retirement plan + matching
- Flexible work from home or in-office
- Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)
- Quarterly company off-sites with the team
- MacBook provided by us
- Unlimited PTO
Tech Stack
- Frontend: React
- Backend: Node.js, TypeScript
- Cloud: AWS (ECS, Fargate, Lambda), AWS CDK
- Data: PostgreSQL, DynamoDB, S3, Snowflake, HAPI FHIR servers
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