Senior Quality Assurance Analyst, Sales

Responsibilities

• Conduct consistent, objective evaluations of sales interactions (calls, demos, and virtual meetings) in alignment with QA standards and sales scoring methodologies
• Conduct ongoing QA of AI-generated sales scores, including auditing results, flagging inaccuracies, and partnering cross-functionally to improve scoring reliability
• Utilize QA platforms (e.g., Rippit/MaestroQA, Gong) to complete daily evaluations efficiently and accurately
• Meet established QA KPIs, including maintaining target grading time, completing assigned evaluations, and achieving calibration and grading accuracy targets
• Deliver clear, structured, and actionable feedback that highlights strengths, identifies gaps, and drives measurable improvement in sales performance
• Participate in and contribute to calibration sessions to ensure scoring consistency, fairness, and alignment across evaluators and sales leadership
• Contribute to the continuous improvement of QA programs, including sales rubrics, scoring criteria, workflows, and enablement resources
• Partner with Sales, Enablement, and CX to identify performance trends, behavioral patterns, and gaps across discovery, qualification, objection handling, and closing through QA reviews and sales data analysis
• Surface recurring themes and provide recommendations to improve conversion rates, pipeline quality, and overall sales effectiveness
• Support QA initiatives such as appeals reviews, targeted performance deep-dives, and cross-functional sales projects
• Provide coverage support by assisting with additional evaluations as needed to ensure continuity and KPI adherence

Requirements

• 4+ years of experience in Sales, Sales Operations, Sales Enablement, or Quality Assurance
• Strong understanding of B2B sales processes in a high-velocity setting (SaaS, PEO, Fintech)
• Experience with Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo
• Familiarity with sales methodologies (e.g., MEDDPICC, consultative selling)
• Experience evaluating or coaching sales calls (Gong, Chorus, etc.)
• Data fluency; ability to analyze trends and connect behavior to outcomes
• Experience with QA platforms (Rippit/MaestroQA preferred)
• Excellent written and verbal communication skills
• Strong attention to detail with the ability to scale evaluation frameworks
• Ability to influence without direct authority

Nice to Have

• Experience supporting both SDR/ADE and AE functions
• Background in enablement or coaching
• Experience working with AI-driven QA or conversation intelligence tools

Compensation and Benefits

• Base wage range: $82,000 - $99,000 per year (New York City Office)