Senior Program Manager, Mapping Operations

About the Work

Own and evolve the system

• Own the strategic health of mapping operations end to end, from intake to quality standards to what “done” means
• Identify the next operational unlock across workflow, tooling, partner coordination, policy, data, or emerging needs
• Partner with engineering and tooling teams to build scalable infrastructure for mapping operations
• Turn ambiguous problems into clear plans with milestones, owners, risks, and success criteria

Lead across teams with clarity and trust

• Drive alignment across engineering, product, operations, tooling partners, and vendors through clear analysis and recommendations
• Hold partners accountable to commitments while preserving strong working relationships
• Represent Mapping Operations in senior leadership conversations as both a safety and business signal
• Help the team stay focused and effective as priorities shift

Build with AI at the core

• Use AI to accelerate investigation, analysis, documentation, automation, and workflow improvement
• Identify where AI can reduce manual work, improve diagnostics, or unlock new operating models
• Partner with engineering and tooling teams to embed AI into core mapping operations systems
• Model responsible, effective AI use and help the team build confidence with it

Set and raise the quality bar

• Evolve labeling policy frameworks, taxonomy governance, and review methods that scale
• Surface quality gaps early and build feedback loops that prevent repeat issues
• Connect field data and autonomy feedback back into labeling policy, workflow design, and quality review
• Use metrics and qualitative signals to improve quality, consistency, and throughput

Grow the team around you

• Mentor labeling specialists, junior PMs, and cross-functional partners
• Raise the bar on diagnostic thinking, policy fluency, stakeholder communication, and operational rigor
• Model strong systems thinking, AI fluency, and cross-functional influence
• Create clarity in a fast-moving environment

About You

What you bring

• 6+ years in program management, project management, operations, technical operations, or a related role in a software or technology environment
• Experience working close to technical or operational systems, with a track record of designing, redesigning, or scaling how work gets done
• AI-native instincts and practical experience applying AI to operational, analytical, or automation problems
• Confidence under pressure, sound judgment in ambiguity, and the ability to help others stay focused through change
• Strong stakeholder management, including the ability to push senior partners while maintaining trust
• Executive-level communication and strong data fluency, including metrics, reporting, trend analysis, and structural decision-making

Bonus points

• Experience in mapping, geospatial systems, autonomous vehicles, robotics, or related operational domains
• Prior people management or mentorship of junior PMs, operations specialists, or labeling teams
• Experience with offshore, distributed, or vendor teams
• Demonstrated improvements to operational quality or throughput at scale

Compensation and Benefits

• Base pay range: $132,000 - $198,000
• Annual performance bonus
• Equity
• Competitive benefits package