Incident Commander, Program Manager
Lead incident commander managing high-severity incidents across fraud, regulatory, and customer-impacting events. Direct cross-functional response teams and drive resolution, documentation, and post-incident reviews.
You Will
- Be the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidents.
- Direct the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer Success.
- Be the central point of accountability for incident escalation, containment, remediation, and resolution.
- Document and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incident.
- Oversee the preparation of final incident reports.
- Manage internal communication channels and ensure accurate updates are shared with stakeholders at all levels.
- Facilitate post-incident reviews to identify lessons learned and improve incident preparedness and response.
You Have
- 7+ years of proven experience in incident management, crisis response, or a related role within a high-stakes operational environment.
- 5+ years of project management, especially under time-sensitive and high-pressure conditions.
- Understanding of regulatory and compliance considerations in the financial services or technology space.
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