Senior Manager, IT PMO & Corporate Engineering

About the Job

• Lead, coach, and develop a high-performing Corporate Engineering team of 9 engineers and administrators responsible for identity, collaboration, endpoint, and core SaaS platforms.
• Own the strategy, architecture, and reliability for Okta, Google Workspace, Slack, Jira, Jamf, and Intune; define and meet clear SLOs across availability, security, and user experience.
• Drive a transformation from manual operations to automation and AI-assisted tooling, enabling zero-touch provisioning, self-service, and standardized integrations across macOS and Windows.
• Partner with Enterprise Security to implement scalable IAM and zero trust controls (SSO, MFA, lifecycle/SCIM) that are audit-ready and frictionless for employees.
• Establish operational excellence for incident, change, and problem management; build dashboards and metrics that surface platform health, adoption, and cost optimization.
• Own vendor and budget management for corporate platforms, including licensing strategy, renewals, and negotiations to maximize value and cost efficiency.
• Collaborate with IT Support, People Ops, Legal, Finance, and business leaders to streamline onboarding/offboarding, role-based access, and lifecycle management as Instacart scales into new geographies.
• Hire, develop, and retain diverse talent while fostering a culture of transparency, accountability, and continuous improvement.

Minimum Qualifications

• 8+ years of experience in Corporate Engineering, IT Infrastructure, or End-User Computing, including ownership of enterprise SaaS and endpoint platforms.
• 3+ years of experience managing Corporate Engineering/IT platform teams of 5+ employees, including hiring, performance management, and career development.
• Hands-on administration expertise with multiple core platforms: Okta (SSO, MFA, lifecycle/SCIM), Google Workspace, Slack, and Jira.
• Experience managing macOS and Windows fleets using Jamf and Microsoft Intune, including configuration, compliance, and zero-touch provisioning.
• Proficiency in automation and integration: Python and/or PowerShell scripting, REST APIs/webhooks, and configuration-as-code (e.g., Terraform or similar).
• Proven success implementing identity lifecycle, role-based access controls, and automation to reduce manual work and improve reliability at scale.
• Experience establishing and meeting SLOs/SLAs, running incident/change management processes, and building operational dashboards for availability, security, and cost.
• Demonstrated cross-functional leadership partnering with Security, IT Support, and Compliance to maintain strong controls and great end-user experiences.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

Preferred Qualifications

• Experience leading large-scale change programs that modernize corporate IT through automation and AI-assisted workflows.
• Background supporting geographic expansion (for example, growth from the US into EMEA), including data residency, compliance, and support considerations.
• Vendor and budget ownership for enterprise SaaS portfolios, including license optimization and contract negotiation.
• Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and SOX, and the related corporate IT controls.
• Experience with ITIL practices and service management platforms (e.g., Jira Service Management or ServiceNow) to scale support and governance.
• Data fluency building metrics with SQL or business intelligence tools to guide decisions on reliability, adoption, and cost.