Senior Manager, Information Technology

Responsibilities

• Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments.
• Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions.
• Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning.
• Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity.
• Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects.
• Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans.
• Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption.
• Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning.
• Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards.
• Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness.
• Manage enterprise GenAI tools, integrations, governance, and access controls across the organization.
• Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies.
• Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools.
• Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery.
• Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.

Requirements

• 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment.
• Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms.
• Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages.
• Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale.
• Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.

Nice-to-Haves

• Direct experience administering or governing GenAI enterprise platforms and AI-enabled workflows.
• Practical experience with workflow automation tools such as Okta Workflows or similar systems platforms.
• Grounded understanding of ITIL practices, service management frameworks, and operational maturity models.

Compensation & Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees.
• Remote-first environment.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans including employer-paid “employee-only” plan.
• Best-in-class Health Savings Account (HSA) employer contribution.
• Low-cost vision and dental plans.
• Paid Parental Leave (birth, adoptive & foster parents).
• One year of diaper delivery for new parents.
• Recurring monthly phone and internet allowance.
• Enhanced fertility and GLP-1 benefits.
• Annual Learning & Development stipend.