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Intercom

Senior IT Systems Engineer

142k – 237kSan Francisco, CAHybrid7+ YOE
Summary

Systems Engineer responsible for evolving IT infrastructure with focus on identity & access management, endpoint management, security, compliance, and enterprise email deliverability using AWS, Okta, and automation platforms.

About the role

Responsibilities

  • Identify and solve team, organisational, and business automation and integration problems
  • Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability
  • Take part in high-impact cross-organisational projects to integrate, expand, and evolve corporate IT infrastructure, with a strong emphasis on infrastructure-as-code
  • Govern and promote automation and AI adoption through enablement and education
  • Take part in and drive bleeding edge AI tools as beta testers
  • Drive IT incident response in concert with other InfoSec and engineering teams
  • Integrate and utilise AI tooling and continuously drive automated no-code infrastructure via tools such as Tines and Workato

Requirements

  • 7+ years of experience as a Systems Engineer
  • Strong problem-solving skills with the ability to challenge assumptions by making data-driven discoveries
  • Strong track record of coaching junior teammates and setting the bar for team standards
  • Good knowledge of a high-level programming language (e.g. Ruby, Python, Perl)
  • Experience building and operating systems in the cloud without a traditional corporate network perimeter
  • Experience with AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato

Nice to Have

  • Experience building robust, scalable integrations between billing and an ERP system, preferably Netsuite
  • Experience with iPaaS platforms and enterprise email deliverability
Skills
AWSOktaGoogle WorkspaceJamf ProIntuneTinesWorkatoPythonRubyPerl
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