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Senior Data Analyst - Customer Analytics
Senior Data Analyst driving customer analytics for a Connected TV advertising platform. Builds scalable data models, dashboards, and statistical analyses to improve customer outcomes and business decision-making.
United StatesData AnalyticsRemote5+ YOE
About the role
What you'll do
- Analyze customer behavior, campaign performance, product usage, account health, retention, and growth opportunities to identify actionable insights
- Design and maintain scalable data models and analytical datasets that support customer reporting, segmentation, forecasting, benchmarking, and executive reporting
- Build dashboards, recurring reports, and self-service analytics solutions that help stakeholders monitor performance and make informed decisions
- Translate ambiguous business questions into structured analyses, clear findings, and practical recommendations
- Apply analytical and statistical techniques, including segmentation, cohort analysis, forecasting, anomaly detection, and performance driver analysis, to solve customer-focused business problems
- Partner with cross-functional teams to define metrics, improve data quality, and ensure consistent reporting across the organization
- Validate analyses and reporting outputs through rigorous QA practices to maintain trust and accuracy
- Communicate insights, methodologies, and recommendations effectively to both technical and non-technical audiences
What you'll bring
- 5+ years of experience in data analytics, business analytics, customer analytics, product analytics, marketing analytics, business intelligence, or a related field
- Strong SQL skills, with experience working in high-volume, large-scale data environments
- Experience building scalable data models, analytical datasets, and reporting solutions that support repeatable analysis and decision-making
- Proven experience analyzing customer behavior, campaign performance, product usage, retention, growth, or similar business outcomes
- Proficiency with Python for analysis, automation, data transformation, validation, or lightweight modeling
- Experience with Tableau or similar business intelligence and dashboarding platforms
- Working knowledge of ETL/ELT processes, data pipelines, and data modeling best practices
- Familiarity with statistical analysis, forecasting, segmentation, cohort analysis, experimentation, and predictive modeling techniques
- Strong problem-solving skills with the ability to translate ambiguous business questions into structured analytical approaches
- Excellent communication and stakeholder management skills, with the ability to explain complex analyses to technical and non-technical audiences
- Experience managing competing priorities and delivering results in fast-paced environments
- Experience in AdTech, MarTech, digital advertising, or media is a plus
Compensation & Benefits
- 100% remote within the US
- Flexible vacation policy
- Annual vacation allowance for travel related expenses
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
Skills
SQLPythonTableauETLELTData ModelingCohort AnalysisForecastingSegmentationStatistical Analysis
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