Senior Community Manager
Leads day-to-day operations across community channels like Reddit and Discord, builds relationships with moderators and superfans, and develops scalable processes to foster engagement and safety. Requires 8+ years in community management for consumer brands and data-driven decision-making.
Responsibilities
- Own and lead day-to-day community operations
- Manage core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
- Build and maintain strong relationships with moderators, ambassadors, and superfans
- Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo's signature tone
- Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
- Launch initiatives that grow participation, sentiment, and long-term community value
- Partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community's voice into the organization
Requirements
- 8+ years of experience in community management for a consumer-facing brand, ideally at scale
- Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.)
- Strong instincts for tone, voice, and the dynamics of internet culture
- Experience managing moderators, ambassadors, creators, or similar stakeholder groups
- A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals
- Excellent communication skills and the ability to collaborate cross-functionally
- Experience navigating complex community conversations and stewarding online reputation
- Active Duolingo user
Nice-to-haves
- Track record of building community programs of 1M+ members
- Experience with shifting sentiment, scaling, and building advocates through community programs and tactics
- Experience with international community management or scaling programs across cultures
- Excels at both strategic planning and hands-on execution
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