Community Operations
Build and scale the operational systems, tooling, and processes behind Notion's global community programs, including onboarding, support, logistics, and impact measurement.
What You'll Achieve
- Design the operational engine behind Notion Community. Build the systems, workflows, tooling, and infrastructure that allow global community programs to scale with consistency, clarity, and care.
- Make Notion the single source of truth for Community operations (databases, automations, dashboards, templates, and documentation) so teams execute with clean handoffs and shared visibility.
- Own the operational experience behind programs—onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations—so it’s reliable and thoughtful across regions.
- Define how we measure impact: operational standards, data hygiene, reporting cadences, and insights that turn community activity into decisions.
- Increase scale and effectiveness through integrations, automations, and AI-enabled workflows that reduce manual overhead and let program teams focus on relationships and builder value.
Skills You'll Need to Bring
- Deep Notion expertise: you can design scalable databases, workflows, automations, and operational systems that hold up as the program grows.
- Systems fluency across modern community + ops tooling (e.g., Slack, Luma, Zapier, SwagUp, Tremendous, Discord, Hex) and good judgment about when to simplify vs. add tooling.
- Strong ownership and a bias toward shipping: you proactively spot gaps, build from scratch, and iterate toward clearer, more durable systems.
- High operational judgment and attention to detail: you can run complex workflows, maintain quality, and make process improvements stick.
- Practical AI fluency: you use Notion AI (and AI-enabled workflows) to streamline work, improve support, and raise the team’s leverage.
- You’ve supported member-facing programs or ecosystems where relationships, responsiveness, and experience quality deeply matter.
- You’ve worked globally or across regions and understand how to build operational systems that maintain consistency while still allowing thoughtful localization for different markets and community needs.
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