Senior Account Manager
Own and grow a portfolio of commercial accounts across the Americas, driving expansion, renewals, and strategic account planning in a remote-first SaaS environment. Requires 5+ years in quota-carrying account management or customer success roles.
What You’ll Do
- Own and manage a portfolio of commercial customer accounts across the Americas region.
- Proactively identify, qualify, and drive expansion opportunities (upsell, cross-sell, increased adoption) within existing customers.
- Develop and execute strategic account plans, including stakeholder mapping, whitespace analysis, and engagement strategies.
- Lead customer discovery conversations to understand business goals, technical needs, and success criteria.
- Deliver product demonstrations and value-based presentations tailored to technical, business, and executive audiences.
- Engage with customer stakeholders at all levels, including senior and executive leadership, to position Mattermost as a strategic partner.
- Partner closely with Customer Success, Sales Engineering, Product, and Marketing to ensure strong renewal outcomes and expansion execution.
- Lead renewal and expansion negotiations, ensuring alignment with customer outcomes and commercial objectives.
- Maintain accurate forecasting, pipeline hygiene, and account documentation in Salesforce.
What We’re Looking For
- 5+ years of experience in Account Management, Customer Success, or a quota-carrying customer-facing role within SaaS or enterprise software.
- Proven track record of driving expansion within existing accounts, not just managing renewals.
- Strong consultative selling skills with the ability to run discovery and position solutions against customer needs.
- Demonstrated ability to deliver effective product demos and articulate technical value to diverse audiences.
- Confidence and credibility engaging with VP- and C-level stakeholders.
- Strong business acumen with the ability to analyze accounts, prioritize opportunities, and execute strategically.
- Excellent written, verbal, and presentation skills.
- Experience working cross-functionally in a fast-paced, remote-first environment.
- Proficiency with CRM tools (Salesforce preferred) and structured account planning.
Nice to Have
- Experience supporting commercial or mid-market customers.
- Familiarity with DevOps, incident response, collaboration platforms, cybersecurity, or open-source software.
- Experience navigating complex buying processes involving IT, security, procurement, and business stakeholders.
How Success Is Measured
- Consistent renewal performance across assigned accounts.
- Identification and closure of expansion opportunities within existing customers.
- Strong customer engagement reflected in multi-threaded relationships and executive alignment.
- High-quality account plans and accurate forecasting.
- Positive cross-functional feedback from Customer Success, Sales Engineering, and Product partners.
Compensation
Target Salary Range: $130,000 to $150,000 USD, plus commission. Mattermost takes a market-based approach to pay. Compensation is determined based on skills, experience, qualifications, and work location. Ranges may be updated as market conditions evolve.
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