Renewals Manager
Own and manage a high-velocity book of renewal business across SMB and mid-market segments. Partner with CSMs and AEs to drive on-time renewals, forecasting accuracy, and expansion opportunities in a technical SaaS environment.
Responsibilities
- Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution
- Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies
- Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce
- Lead commercial conversations with customers around contract terms, pricing, and multi-year options
- Identify and execute upsell and expansion opportunities at renewal time in collaboration with the sales team
- Work cross-functionally with Finance, Legal, and Deal Desk to ensure contracts are processed accurately and on time
- Track and report on renewal metrics including net revenue retention (NRR), churn, and on-time renewal rate
- Continuously improve renewal processes, playbooks, and templates to scale the program
Requirements
- 5-7 years of experience in a renewals, inside sales, account management, or customer success role at a SaaS company
- Demonstrated ability to manage a high-volume pipeline and consistently hit quota or renewal targets
- Strong organizational skills with the ability to prioritize and juggle multiple accounts and deadlines simultaneously
- Clear, professional communication skills — written and verbal — with comfort leading customer-facing conversations
- Experience working in Salesforce or a comparable CRM to manage pipeline and forecast
- A collaborative mindset and eagerness to work cross-functionally in a fast-moving environment
Nice to Have
- Experience in a technical SaaS, open source, cloud infrastructure, or developer tools company
- Familiarity with data streaming, Kafka, or AI/ML infrastructure concepts
- Exposure to renewal-specific tools such as Gong, ChurnZero, or Clari
- Startup or pre-IPO experience
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