Mid-Market Account Manager
Manage relationships with Square's largest Food & Beverage sellers, driving revenue growth through account expansion, cross-sell, and technical solution implementation while serving as the voice of upmarket sellers to product teams.
Responsibilities
- Manage a book of 50 Strategic Food & Beverage Sellers
- Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- Serve as the voice of the upmarket seller with Product Teams
- Act as a consultant and partner to high value restaurant sellers to accomplish their goals
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- Partner with Strategic Account Executives on high-growth deals
- Negotiate pricing for use-case expansion and retention of your sellers
- Provide white glove client service and troubleshooting to ensure resolution of seller issues
- Inform operations and program design for this segment at scale
- Conduct quarterly business reviews with various stakeholders
Requirements
- 5+ years of relevant Account Management experience
- Experience managing, retaining and growing a book of business $5M-$20M
- Consistent over-performance on key sales or customer success metrics
- Remarkable discovery skills with customers based in genuine curiosity about their business
- A technical solutioning framework, including the ability to conduct requirements gathering
- Proven experience managing multiple projects internally with engineering, product and finance teams
- Contract and/or pricing negotiations experience with external senior stakeholders
- Excellent written and verbal communication skills
- Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
Nice-to-Haves
- Restaurant experience and/or F&B Technology experience preferred
Compensation & Benefits
- Market-based pay approach with zone-based salary ranges
- Zone A: $135,000 - $202,000
- Zone B: $125,000 - $188,000
- Zone C: $119,000 - $178,000
- Zone D: $108,000 - $162,000
- Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning
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