Product Support Specialist
Handle customer support via email, chat, and phone as the first point of contact, becoming a product expert to solve issues and gather feedback for product improvements. Requires a bachelor's degree, 0-2 years customer-facing experience, strong communication, empathy, and quick learning in a fully remote environment.
What you’ll do
- Be the first point of contact for customer questions through email, chat, and phone
- Become a product expert and function as a first-level problem solver
- Escalate issues to the appropriate team while maintaining communication with the affected user
- Understand and gather customer feedback trends to help our product team prioritize future projects
- Update and contribute to our internal knowledge banks and external help articles
- Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
- Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team
You'll need
- A bachelor's degree
- 0-2 years experience in a customer-facing role
- Effective communication skills, particularly the ability to write clearly and concisely
- Composure, patience, and empathy for interacting with users
- The ability to multitask, prioritize responsibilities, and stay organized
- A proactive, get-things-done attitude
- The ability to learn and adapt quickly
- A sense of humor
- A curiosity for the Tremendous platform/product
Why work with us
- We’re profitable with plenty more opportunity ahead, which is good news for your career growth.
- We offer competitive pay, equity and benefits. The base salary for this role is $75,000 - $80,000.
- We're a fully remote company. Work from wherever you want in the Americas.
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