Technical Support Specialist
Provide technical support for an AI platform, troubleshooting integrations and resolving customer issues while collaborating with product and engineering teams.
Product Support Engineer
Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.
60k – 100kUnited StatesSupport EngineeringRemote1+ YOE
About the role
Responsibilities
- Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
- Investigate and resolve complex production issues that affect user experience
- Interface with critical vendor systems using a mix of SQL and API calls to research customer complaints
- Commit fixes to our backend systems
- Act as an engineering consultant for our Operations team to automate manual processes
Requirements
- At least 1 year of engineering experience with proficiency in at least one backend language (Node.js and Typescript used throughout stack)
- Experience with SQL and REST APIs
- Excellent written communication skills to collaborate with technical and non-technical teams
Preferred
- Knowledge of payment systems (e.g. card processing, ACH)
- Familiarity with AWS
- Shell scripting experience with bash, zsh or similar
Skills
Node.jsTypeScriptSQLREST APIsAWSBashShell ScriptingPayment SystemsAchAI
Similar roles
Support Engineering jobsSupport Operations Specialist
Support Operations Specialist owns tools, workflows, and processes for the support function, building automations with AI and Zapier to improve efficiency, analyzing data for insights, and triaging customer inquiries. Requires 1-2 years in support ops or automation building.
Technical Engineer II
Provides technical support to customers via tickets, phone, and email, including desktop/application troubleshooting, issue analysis, and on-call rotation in on-prem/hosted environments. Requires 2-3+ years IT experience, Bachelor's degree, SQL/PowerShell proficiency, and IT infrastructure knowledge like VMware and Active Directory.
Product Solutions Analyst | Housing
Provides tier 1/2 technical support for housing product clients using Zendesk, troubleshoots issues, maintains documentation, and collaborates on improvements. Requires technical proficiency, analytical skills, and onsite office presence.