Product Operations, Implementation (Accounting) | Housing
Lead end-to-end customer implementations and product launches for a finance/accounting product suite in proptech. Drive feedback loops, compliance projects, and customer engagements while working onsite in NYC.
Key Responsibilities
- Lead end-to-end customer implementations for our finance product suite
- Program manage product launches - create enablement materials, run training sessions, manage rollout timelines
- Own the customer feedback loop - synthesize data from Gong, support tickets, and surveys to drive product improvements
- Lead compliance projects for finance and insurance offerings
- Manage ongoing customer engagements and expansion opportunities
Requirements
- Experience in implementation management, customer success, or engagement management for B2B SaaS products
- Strong understanding of finance, accounting, or property management operations
- Track record working in heavily regulated industries
- Ability to lead complex, multi-stakeholder implementations
- Comfortable managing ambiguity and building processes from scratch
- Strong communication skills - can work with both technical and business stakeholders
- Willingness to work in-office in NYC 4-5 days/week
Ideal Background
- Has led customer implementations for finance/accounting software or proptech
- Experience in property management, accounting systems, or financial services
- Can manage 5-10+ concurrent implementations
- Product operations or consulting background
Senior Manager, Product Operations
Drive operational systems, launch readiness, and process scaling across Product, Support, and Engineering at a high-growth travel tech startup. Own tooling, AI integration, and cross-functional programs to support a 24/7 global operation.
Clinical Product Consultant
Apply MSK clinical expertise to design and improve digital exercise therapy programs, assessments, and care tools. Partner with product, design, and operations teams to scale evidence-based musculoskeletal care.
Staff Product Analyst
Staff Product Analyst optimizing end-to-end Revenue Recognition and Order-to-Cash processes using Zuora RevPro and NetSuite. Requires 8+ years experience with hands-on configuration, integration troubleshooting, and financial compliance.
Product Deployment Specialist
Serves as the bridge between customers, product, and market for an AI-powered deductions platform. Builds internal processes, engages customers, and informs product strategy for CPG finance workflows.