Product Manager II, Trust & Safety Tools

What you'll do

• Own and drive the T&S Tools product roadmap, including review queue systems (PinQueue), entity inspection and management (Lookup), bulk operations, and domain management tools
• Define and ship AI-native tool capabilities — MCP integrations, AI-assisted workflows, intelligent routing, model testing interfaces, and new experiences that fundamentally change how practitioners interact with T&S systems
• Partner deeply with T&S practitioners — ops reviewers, ML engineers, risk analysts, policy teams — to understand workflows, identify friction, and deliver improvements that compound over time
• Manage the internal customer experience across a diverse user base with different needs and technical depth
• Triage inbound requests from cross-functional stakeholders, communicate priorities, and maintain roadmap focus

What we're looking for

• 3+ years product management experience
• Experience building products for internal users, operations teams, or enterprise customers
• Strong user empathy — genuinely curious about how people work and motivated by making their workflows better
• SQL proficiency — able to self-serve data investigation and analysis
• Excellent stakeholder management — proven ability to juggle competing priorities from multiple teams
• Strong written and verbal communication
• Growth mindset with enthusiasm for AI — excited to learn and develop conviction about how AI transforms internal tooling
• Bachelor’s degree in a relevant field such as Computer Science, or equivalent experience

Nice-to-haves

• Trust & Safety or content moderation experience
• Experience building or integrating AI-powered features
• Background in ops efficiency measurement (AHT, throughput, cost metrics)