Product Engagement Specialist
Coordinate product launches and build scalable automation, feedback systems, and tooling to improve launch readiness and cross-team coordination.
Responsibilities
- Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness.
- Build the mechanisms that make launches and feedback scalable: automation, playbooks, operating procedures, taxonomies, dashboards, and routing.
- Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes.
- Develop scalable feedback loops that ingest signals from support channels and partners, normalize them into durable categories/severity, and route insights to Product and Engineering owners.
- Identify launch risks early and drive mitigation plans that protect customer experience and service levels.
- Collaborate cross-functionally with Product, Engineering, Marketing, Legal/Policy, and Operations to align on launch goals, timelines, and readiness metrics.
- Report on readiness and feedback loop performance, including key insights, trends, and prioritized recommendations.
Requirements
- Experience coordinating product launches or operational rollouts, especially adjacent to customer support teams and/or external partners.
- Experience shipping tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines).
- Technically fluent and comfortable prototyping with data and with new tools.
- Strong customer advocacy mindset and ability to translate user pain into crisp, engineering-ready problem statements.
- Highly organized, able to manage multiple workstreams, and thrive in fast-paced environments with shifting priorities.
- Communicate clearly across technical and non-technical audiences, and drive alignment without relying on heavy process.
- Take ownership from an ambiguous problem through implementation and measurable outcomes.
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