Customer Education, Content & Systems Operations Lead
Strategic operator owning the operating system behind Customer Education: managing content portfolio health, running team operating rhythm, and building scalable workflows and systems for education programs.
Responsibilities
- Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
- Ensure customer-facing teams can confidently find and use the right education resources at the right time.
- Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
- Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
- Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
- Translate team and business needs into practical system requirements and partner across teams to bring solutions to life.
- Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems.
- Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.
Requirements
- 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
- Experience owning or improving the operating model of a fast-moving, cross-functional team.
- Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
- Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
- Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
- Excellent written communication, sound operational judgment, and strong follow-through.
Nice-to-Haves
- Experience in customer education, customer success, enablement, learning, or enterprise technology.
- Experience supporting content and programs across multiple formats, audiences, or channels.
- Familiarity with systems and data flows that support customer adoption, learning, and GTM execution.
- Experience building AI-enabled workflows to reduce manual effort and improve consistency.
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