Product Operations and Performance Lead
Founding Product Operations Lead defining operational backbone for Product org. Owns planning systems, performance measurement, and execution cadences across Product, Engineering, and GTM teams.
Responsibilities
- Develop and maintain systems and processes to track product performance
- Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans
- Own and evolve the operating system used by Product to plan, track, and communicate work (roadmaps, planning artifacts, execution tracking)
- Design and run lightweight operating cadences (planning cycles, product reviews, execution check-ins)
- Improve visibility into priorities, progress, and decisions across the product organization
- Define and own the PM tool stack and workflows
- Identify opportunities for automation, AI/agents, and new workflows to improve how product ideas are surfaced and adopted
- Build systems to capture and share high-quality product work and decisions across teams
- Own and improve core product development processes, tooling, and team rituals
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
- Facilitate roadmap planning by coordinating stakeholder inputs
- Design and run Early Access Programs and alpha testing programs
- Own launch coordination end-to-end with clear success metrics and post-launch monitoring
- Maintain cross-team roadmap visibility
Requirements
- 8+ years of experience in Product Operations, Program Management (within a Product organization), or similar role
- Experience in fast-moving, product-led organizations with emphasis on minimum necessary process
- Strong systems thinker who can design operating models that scale without bureaucracy
- Proven scrappy executor who takes ownership
- Comfort operating in ambiguity and building from a blank page
- Clear, concise communicator with strong written and verbal skills
- Strong product instincts and empathy for Product Managers and cross-functional partners
- Prior payments experience and curiosity to build deep understanding of VGS's products
Nice-to-Haves / Intangibles
- Tenacity and early delivery mindset
- Proactive improvement orientation balanced with pragmatism
- Team-oriented problem solving
- Commitment to excellence and discernment for quality across complex ecosystems
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