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Phoebe Work

Product Deployment & Operations

Owns end-to-end customer deployments for Phoebe's AI scheduling platform, mapping workflows, training teams, driving activation, and partnering with product/engineering to resolve blockers and improve processes. Requires 1-5 years in operations or consulting with strong ownership and customer presence.

New York, NYSolutions ArchitectureOnsite1+ YOE
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About the role

Responsibilities

  • Own end-to-end deployment for new Phoebe customers, from kickoff through successful launch
  • Lead customer onboarding with clear agendas, structured follow-up, and strong command of next steps
  • Work directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockers
  • Train agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflows
  • Drive customers toward meaningful activation by ensuring Phoebe is used for real operational work
  • Track launch readiness, open blockers, customer risks, and adoption signals
  • Partner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockers
  • Translate repeated customer issues into product feedback, internal process changes, documentation, and playbooks
  • Use customer data, usage signals, and qualitative feedback to identify risk and prioritize interventions
  • Identify opportunities to automate, standardize, and improve the deployment process
  • Help define what excellent customer deployment looks like at Phoebe

Requirements

  • 1–5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment
  • Strong ownership and urgency; you follow through without needing to be chased
  • Ability to understand messy operational workflows quickly and turn them into clear plans
  • Strong customer presence; you can lead structured calls, set expectations, and handle objections
  • Excellent written communication; you can turn messy conversations into useful docs, checklists, and internal updates
  • Comfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the product
  • Data-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess risk
  • High adaptability and comfort navigating ambiguity in an early-stage company
  • Willingness to get in the weeds while also improving the system

Skills

Customer OnboardingWorkflow MappingImplementation ManagementCross-Functional CollaborationProduct FeedbackData AnalysisProcess AutomationTechnical TroubleshootingPlaybook DevelopmentRisk Assessment

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