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Associate Implementation Lead

Own delivery of customer configurations and home plans into the Higharc platform. Translate plans, validate configurations, maintain task tracking, and serve as day-to-day contact for builder inquiries.

United StatesSolutions ArchitectureRemote3+ YOE

About the role

What You'll Do

  • Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency
  • Maintain task tracking and progress documentation to support milestone management across active implementations
  • Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings
  • Execute assigned deliverables on time and to standard, with direct accountability for your work product
  • Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team
  • Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology
  • Travel up to 10–20% for customer on-sites and company retreats

About You

  • 3+ years of experience in homebuilding, architecture, construction, or a related technical field — or equivalent time in CAD/BIM production environments
  • Hands-on proficiency with industry-standard CAD/BIM software and experience on complex projects
  • A track record of delivering accurate, high-quality work on deadline in collaborative team environments
  • Strong written and verbal communication skills — comfortable working with both internal teams and customer contacts
  • An organized, proactive approach to your own workload with a habit of surfacing issues early
  • Genuine curiosity about homebuilding processes, option management, and plan documentation

Nice to Have

  • Direct experience with homebuilding workflows, production plans, or builder option configuration
  • Familiarity with construction documentation standards or residential architecture

Benefits

  • Competitive salaries with significant equity
  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO
  • Meaningful maternity/paternity leave
  • Short and long-term disability plans
  • 401K
  • Remote work stipend for home office setup

Skills

BimCADConstruction DocumentationHomebuilding WorkflowsProject ManagementTask TrackingCustomer CommunicationIssue TriageDocumentation StandardsResidential Architecture

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