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Spotify

Platform Integrity Lead

Leads cross-functional incident management for Spotify's Ads platform, coordinating between product, engineering, sales, and ops teams to resolve ad serving issues, mitigate revenue loss, and drive long-term fixes. Requires 7+ years in ad operations and experience with programmatic ads and tools like Jira.

New York, NYBusiness OperationsRemote7+ YOE
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About the role

What You'll Do

  • Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
  • Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
  • Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
  • Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
  • Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
  • Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
  • Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
  • Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
  • Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

Who You Are

  • 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
  • 3+ years of experience working with programmatic advertising or technical ad systems
  • Understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
  • Experience building and improving operational processes in cross-functional, fast-moving environments
  • Comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
  • Communicate clearly and confidently, and can align stakeholders across different teams and levels
  • Use data to inform decisions and can translate complex information into clear actions
  • Experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

Skills

JiraProgrammatic AdvertisingAd ServingCrm SystemsIncident ManagementAd OperationsSales SystemsBilling SystemsOrder ManagementReporting Platforms

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