Account Manager
Manage client relationships, drive satisfaction and retention, resolve escalated issues, and identify product gaps for healthcare clients. Requires 3-5 years of account management experience in healthcare.
Partner Account Manager
Manages strategic partnerships by onboarding partners, providing training and sales enablement, conducting QBRs, and supporting implementation to drive partner success and growth. Requires 5+ years in partner/channel sales and a bachelor's degree.
Washington, DCAccount ManagementHybrid5+ YOE
About the role
Responsibilities
Onboarding and Training
- Facilitate comprehensive onboarding for new partners.
- Provide training and resources to ensure partners are well-versed in Secureframe’s products and solutions.
Strategic Partnership Management
- Develop and execute partnership plans tailored to the needs and goals of each partner.
- Conduct Quarterly Business Reviews (QBRs) to align on strategy, goals, and performance metrics.
Sales Enablement
- Assist partners in developing effective sales strategies and navigating the sales cycle.
- Participate in key meetings and demos to support partners in closing deals.
- Equip partners with product knowledge, sales materials, and best practices for engaging potential clients.
Implementation and Support
- Guide partners through the integration of Secureframe into their service portfolio.
- Provide ongoing support to address challenges and optimize service delivery.
- Identify growth opportunities and help partners scale their offerings.
Proactive Engagement
- Focus on high-potential partners, leading strategic engagements and ensuring alignment with Secureframe’s objectives.
- Collaborate with internal teams to ensure partner success and satisfaction.
Collaboration with Partner Specialists
- Work closely with Partner Specialists to provide reactive and tactical support.
- Ensure a seamless experience for partners, balancing strategic planning with responsive issue resolution.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 5+ years of experience in partner management, channel sales, or a related role within the technology or software industry.
- Proven track record of successfully managing and growing partner relationships.
- Strong understanding of compliance automation and related technologies (preferred).
- Excellent communication, presentation, and interpersonal skills.
- Ability to work collaboratively and build strong relationships with partners and internal teams.
- Strategic thinker with strong problem-solving skills and a proactive approach.
Benefits
- Medical, dental, and vision benefits for you and your dependent(s)
- Flexible PTO
- 401(k)
- Paid family leave
- Ground floor opportunity as an early member of the team
Skills
Partner ManagementChannel SalesSales EnablementQuarterly Business ReviewsCompliance AutomationStrategic PlanningSales StrategiesProduct DemosRelationship BuildingProblem Solving
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