Operations Associate, Care Advisor

Key Responsibilities

• Execute and manage all backend operational tasks required to move members through the process efficiently.
• Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready.
• Thoroughly understand and apply standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team.
• Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction.
• Serve as the main point of contact for members should they have any difficulties throughout the member journey.
• Proactively contact members to secure any missing medical information before their scan appointment.
• Act as the liaison for any site issues that arise, facilitating quick and effective resolution.
• Work closely with the clinical team to ensure seamless handoffs and information flow.
• Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations.

Qualifications/Skills

• 1-5 years in a customer service and operations role
• Bachelor’s or Higher
• Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
• Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships.
• Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges.
• Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously.
• Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges.
• Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions.
• Healthcare Background: Familiarity with a medical environment is a plus.

Compensation

• Base pay range: $65,000 – $85,000 per year
• Stock options
• Comprehensive health, dental, and vision plans
• Flexible work environment
• Team off-sites and wellness initiatives
• Competitive vacation policy