Catalog Operations Associate
Owns end-to-end product QA and retailer validation for brand onboarding onto Rokt Catalog, ensuring data accuracy and compliance before products go live. Partners with Product, Engineering, and AI teams to build scalable workflows and troubleshoot marketplace issues.
Responsibilities
- Partner closely with Product and Engineering to help shape how AI is used within Catalog workflows — including prompt design, testing AI-driven outputs, and influencing the quality and direction of our product AI.
- Own brand/retailer product pipelines end-to-end from QA through retailer validation and live publish, ensuring product data meets retailer-specific requirements for accuracy, completeness, and compliance.
- Troubleshoot and resolve product, QA, and marketplace issues across retail partners, and communicate directly with brands to unblock onboarding questions and product issues quickly and clearly.
- Serve as the technical subject matter expert for Catalog QA workflows and retailer requirements, writing AI rules, improving tooling, and building scalable processes that reduce manual effort and rework.
Requirements
- Experience in QA, operations, e-commerce/marketplace onboarding, Shopify, or product data workflows, with strong troubleshooting skills across complex, multi-system environments.
- Curiosity around AI tools, prompting, workflow automation, or using AI to improve operational processes.
- Clear written communication and comfort working directly with external clients, with the ability to manage multiple workstreams while maintaining high quality standards.
Compensation & Benefits
- Target total compensation ranges from $75,000 - $136,000, including a fixed annual salary of $70,000 - $110,000, an employee equity plan grant, a variable target, and world-class benefits.
- Become a shareholder. Every Rokt’star gets equity in the company.
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
- Dog-friendly office.
- Extra leave (bonus annual leave, sabbatical leave etc.).
- Work with the greatest talent in town.
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London.
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