Operations Associate
Operations Associate supporting Lyft's Flexdrive vehicle rental program. Handles customer check-in/out, vehicle prep, lot management, and daily rental operations at the Wheat Ridge facility.
Operations Associate
Operations Associate supporting Lyft's Flexdrive vehicle rental program. Handles customer check-in/out, vehicle prep, lot management, and in-person driver support at the Vienna hub.
39k – 48kVienna, VABusiness OperationsOnsite1+ YOE
About the role
Responsibilities
- Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, including fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Vienna area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
Nice-to-Haves
- Proficiency in other languages
- Love of ride-sharing / current Lyft driver
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave (Biological, adoptive, and foster parents are all eligible)
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Skills
Customer ServiceProblem SolvingCommunicationTeamworkVehicle InspectionFleet Management
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