Responsibilities

Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
Manages vehicle lot organization, vehicle transportation, and other daily rental operations
Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
Builds trust and works effectively with others to achieve results and team goals
Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Requirements

1+ year of experience in an in-person customer service role like retail, technical support or hospitality
Familiarity with the Pittsburgh area
Impeccable customer service and problem-solving skills
Excellent, clear verbal and written communication skills
Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
Team Player Mentality
A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match
12 observed holidays; salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave (Biological, adoptive, and foster parents are all eligible)
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership