Onboarding Manager
Lead end-to-end onboarding for new childcare SaaS customers, delivering training, building scalable processes, and driving adoption and retention. Requires 2+ years SaaS onboarding or customer success experience.
What You’ll Do
- Lead Customer Onboarding: Serve as the main point of contact for new clients, managing onboarding from kickoff through go-live.
- Train & Educate: Deliver live and virtual training sessions tailored to each customer’s specific use case, ensuring they’re confident using our platform.
- Develop Resources: Create documentation, playbooks, and self-serve materials to empower customers and reduce onboarding time.
- Build Repeatable Systems: Help design and improve onboarding processes, making them scalable and efficient as our customer base grows.
- Collaborate Cross-Functionally: Work with Product, Engineering, and Support to deliver timely solutions and feedback loops during onboarding.
- Measure Success: Track KPIs such as time to launch, feature adoption, and customer satisfaction, and implement improvements based on insights.
- Drive Engagement: Identify ways to increase early product adoption and encourage full feature utilization.
What You Need
- 2+ years of experience in onboarding, customer success, implementation, or project management at a SaaS company
- Strong communication skills, both verbal and written — clear, empathetic, and able to explain complex ideas simply
- Proven ability to manage multiple onboarding projects simultaneously and keep things moving
- Comfort presenting to clients in both 1:1 and group settings
- Highly organized and detail-oriented, with a proactive mindset
- Experience working in a startup or fast-paced environment
- Familiarity with customer success and onboarding tools (CRM, project management software)
Nice-to-Haves
- Experience onboarding mid-market clients
- Knowledge of early childhood education or childcare management software
- Background in education or working with schools or non-profits
- Experience building onboarding processes at an early-stage company
Compensation
- Salary: $100,000
- Competitive salary + equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1,200/year education stipend
- Free lunch daily
- High-autonomy, high-ownership team culture
Startup Customer Success Manager - Americas
Startup Customer Success Manager supporting early-stage customers with onboarding, documentation, webinars, and ongoing support in a pooled (1:many) model. Requires 2+ years of customer-facing experience with complex SaaS products.
Senior Customer Success Manager
Senior CSM managing Enterprise (G2000) accounts, driving retention, revenue, and advocacy through strategic customer advisory and cross-functional coordination. Requires 7-10+ years technical customer-facing experience and 4+ years Enterprise revenue accountability.
Technical Account Manager
Technical Account Manager responsible for driving customer adoption and value realization of a cloud security platform. Serves as the primary technical advisor for enterprise customers, managing a book of up to 15 accounts through onboarding, operationalization, renewals, and expansion.
Customer Success Manager
Trusted advisor managing a portfolio of enterprise accounts to maximize customer lifetime value, retention, and revenue realization for MongoDB's technical platform. Requires 5-7+ years in technical customer-facing roles with accountability for customer health and revenue.