Technical Account Manager

What you’ll do

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

• Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
• Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
• Continuously stay abreast and enabled on new Wiz features and functionality

Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

• Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
• Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
• Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
• Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
• Drive and track your customers’ achievement of business goals and realization of value through Wiz
• Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings

Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders

• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexity

• Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams

• Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise
• Partner cross-functionally with internal teams to improve processes

What you’ll bring

Overall

• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
• For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience
• Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion

Technical Knowledge

• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
• Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
• Familiarity with Linux and Windows operating systems concepts and runtime sensing
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
• Ability and willingness to continuously learn emerging cloud/security technologies

Account Management and Customer Success

• Proven track record of successfully managing a book of business with 5-10+ customers
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
• Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.