On the Ground Specialist

About the Job

• Engage with store teams throughout the launch and implementation cycle of Caper, providing on-site support for testing, training and store readiness.
• Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
• Reinforce best practices to drive early adoption and smooth customer experience.
• Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
• Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
• Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
• Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within Caper locations.

About You

Minimum Qualifications

• Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
• Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
• Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
• Customer-focused orientation that aims to over-deliver on expectations.
• Collaborative attitude who enjoys working with a team to solve problems.
• Experience in retail and/or client facing roles.
• Experience in driving program implementation, change management, and successful execution of training.
• Exceptional interpersonal, written and oral communication skills with the capacity to adjust messaging based on audience needs.
• Self-motivated with a proactive approach to achieving goals.
• Comfortable working with and explaining new technology.
• Flexibility to travel and spend significant time in retail environments, especially during peak periods.

Preferred Qualifications

• Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
• Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
• Experience promoting or supporting technological products or innovations in a retail setting.