On-the-Ground Specialist
Contractor role providing in-store support for Caper Cart deployments at retail partners. Handles testing, training reinforcement, launch execution, and operational readiness across multiple PA markets with up to 40% travel.
In-Store Execution Support
- Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
- Assist with cart setup, staging, and validation to ensure readiness for customer use
- Execute key in-store tasks aligned to deployment timelines and checklists
Launch & Post-Launch Support
- Provide on-site support during launch to troubleshoot issues in real time
- Assist customers and store teams with Caper Cart usage as needed
- Reinforce best practices to drive early adoption and smooth customer experience
Training Reinforcement
- Support Implementation team by reinforcing training with store associates
- Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
- Assist with "train-the-trainer" execution where applicable
Operational Excellence
- Maintain cart readiness, including charging, cleanliness, and proper placement
- Identify and escalate issues related to hardware, software, or store operations
- Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement
Cross-Functional Collaboration
- Partner with Implementation Managers and Ops Leads to execute deployment plans
- Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed
- Adapt to evolving deployment strategies and support continuous improvement efforts
Minimum Qualifications
- Hands-on, detail-oriented, and thrive in fast-paced environments
- Comfortable working independently while staying aligned with a broader team
- Enjoy working directly with store teams and customers to solve problems
- Take ownership of work and contribute to successful, high-quality launches
- Experience in retail, field operations, or customer-facing roles
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced, in-store environment
- Comfortable with light technical troubleshooting and learning new tools
- Ability to travel in-market (within 2.5 hours) regularly
- Flexibility to travel out-of market (within U.S.) up to 40% of the time
Preferred Qualifications
- Experience supporting retail technology or in-store deployments
- Familiarity with training or onboarding store teams
- Prior experience in contractor or field-based roles
Compensation
- Hourly Rate: $40-$46/hour
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