Solutions Analyst
Provide end-user technical support for MDS Clinical users, managing cases, maintaining knowledge articles, and building client relationships in a remote US role. Requires MDS 3.0 expertise and coordinator experience.
Member of Enterprise Technology, IT Systems
Architects and maintains enterprise IT systems like Google Workspace and Kandji MDM, builds SCIM provisioning and API integrations for secure, scalable infrastructure, and provides hands-on support. Requires 4+ years in identity platforms and MDM expertise.
United StatesIT SupportRemote4+ YOE
About the role
Responsibilities
Technical Skills:
- Drive configuration, optimization, and security hardening of enterprise systems including Google Workspace, Kandji MDM, and critical SaaS integrations
- Build automated provisioning workflows using SCIM, API integrations, and identity management platforms to streamline user lifecycle processes
Complexity and Impact of Work:
- Lead technical design and implementation of enterprise system integrations, ensuring scalability, security, and compliance with organizational standards
- Manage device management infrastructure including MDM policies, hardware provisioning workflows, and endpoint security configurations
Organizational Knowledge:
- Collaborate with Security and the broader Enterprise Technology teams on system audits, compliance requirements, and infrastructure improvements
- Deliver reliable systems administration and provide escalated technical support during high-volume periods or when IT Support coverage is needed
Communication and Influence:
- Listen to stakeholder needs and translate them into technical solutions that balance security, usability, and operational efficiency
- Contribute technical documentation, system architecture guidance, and knowledge sharing to elevate the team's capabilities
Requirements
- 4+ years managing enterprise identity and systems platforms (Google Workspace, Okta, Azure AD, or similar) with deep hands-on configuration experience
- Strong expertise with MDM platforms (Kandji, Jamf, Intune) including policy management, device provisioning, Chrome OS management, and security configurations
- Proven experience implementing SSO integrations (SAML, OIDC) and SCIM provisioning across multiple SaaS applications
- Track record of building automations and integrations that reduce manual administration work, whether through APIs, scripting, or platform-native tools
- Pragmatic approach to balancing systems work with operational support needs, with willingness to assist with user-facing issues when the team needs coverage
Nice-to-Haves
- Scripting or programming experience (Python, JavaScript, Bash) for custom integrations and automation
- Experience with Google Workspace API, Okta API, or other enterprise platform APIs for advanced automation
- Previous experience in fintech, crypto, or highly regulated industries
Skills
Google WorkspaceKandjiSCIMOktaAzure AdJamfIntuneSAMLOIDCMDMAPIsPythonJavaScriptBashChrome Os
Similar roles
IT Support jobsIT Manager
Own the full technology environment at a fast-growing AI startup: IT onboarding, SaaS administration, NYC office build-out, endpoint security, and vendor management. Report to Head of Operations.
Corporate IT Engineer
Own end-to-end Corporate IT for a fast-growing Causal AI startup: manage employee lifecycle, identity/device stack, internal support, and automation initiatives.
IT Support Specialist
Provide in-office IT support for the Austin team, handling end-user help desk, endpoint administration (macOS/Windows), MDM workflows, A/V support, and asset management.