IT Manager
120k – 145kNew York, NYIT SupportOnsite5+ YOE
Summary
Own the full technology environment at a fast-growing AI startup: IT onboarding, SaaS administration, NYC office build-out, endpoint security, and vendor management. Report to Head of Operations.
About the role
What You’ll Do
- Own IT onboarding for every new hire — configure devices, provision accounts, and ensure day-one readiness across the company
- Lead the IT build-out of Avoca's NYC office, including network design, Wi-Fi infrastructure, AV/conferencing systems, and physical access control
- Administer Avoca's SaaS stack (Google Workspace, Slack, Notion, HubSpot, Zoom, and others) — managing access, integrations, and licensing
- Serve as the primary point of contact for all hardware and software issues; keep the team unblocked and moving fast
- Own endpoint security, identity and access management, and IT policy enforcement across the organization
- Drive IT process improvement, develop and manage ticketing and escalation workflows, and prepare and refine standard operating procedures
- Evaluate vendors, run cost-benefit analyses on tool upgrades and renewals, and ensure Avoca is getting best-in-class value
- Track and manage hardware and software inventory; manage laptop lifecycle from procurement through offboarding
What You’ll Bring
- 5+ years of experience in IT management or systems administration, ideally at a high-growth startup
- Hands-on experience with Google Workspace and a modern MDM platform (Rippling, Jamf, Kandji, or equivalent)
- Strong networking fundamentals — VLANs, Wi-Fi infrastructure, firewalls, DNS/DHCP
- Experience with identity and access management tools (Okta, Active Directory, or equivalent)
- Track record of supporting an office build-out or major infrastructure project end-to-end
- Strong vendor management and analytical skills; comfortable building a cost-benefit case and making a recommendation
- Clear, confident communicator who can translate technical decisions for non-technical stakeholders
Nice to Have
- Familiarity with AI tooling governance, SaaS security reviews, or relevant certifications (CompTIA, Google IT, AWS)
Who You Are
- Hands-on and ownership-oriented — when something breaks or doesn't exist yet, you fix it or build it without being asked
- Operate well in ambiguity and move fast; you don't wait for a perfect brief to get started
- Think in systems — you spot the upstream cause, not just the immediate symptom, and you build for scale even when you're solving for today
- Take the work seriously and hold a high bar for reliability; the team depends on you and you don't let them down
- In the office five days a week and set the standard for what a well-run, well-supported physical workspace looks like
Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter support including transit reimbursement and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided
Skills
Google WorkspaceMDMRipplingJamfKandjiVLANsWi-Fi infrastructureFirewallsDNSDHCPOktaActive DirectoryEndpoint securityIdentity and access managementVendor management
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