Senior IT Associate, Audio & Video

Responsibilities

• Own the day-to-day operation, maintenance, and continuous improvement of A/V systems across conference rooms, huddle spaces, and large event venues
• Lead mid-size A/V projects end-to-end, including scoping, design input, vendor coordination, installation oversight, commissioning, and post-deployment support
• Serve as the technical lead for event A/V support across flagship moments such as GDC, Hack Week, All-Hands, and executive offsites
• Manage relationships with A/V integrators, production vendors, and service providers, including scope negotiation, statement-of-work review, quality assurance, and ongoing performance management
• Troubleshoot and resolve complex A/V issues spanning control systems (Crestron, Savant), DSP and audio processing (QSC Q-SYS, Biamp, Shure), and video routing and distribution (NDI, SDI, Dante AV)
• Provide advanced end-user hardware support across MacOS, Windows, and occasionally Linux, with deep familiarity in the peripheral ecosystem (Thunderbolt 3 vs. 4, DisplayPort, HDMI 2.1, USB-C power delivery)
• Participate in the team's weekly on-point support queue rotation and deliver expert-level software support for enterprise applications including Google Workspace, Asana, 1Password, Adobe, Microsoft 365, Intune/Entra, Notion, and JAMF
• Develop and maintain comprehensive knowledge base documentation, standard operating procedures, and runbooks for A/V operations, event support, and room standards

Requirements

• 5+ years of experience in IT support with progressive responsibilities, including demonstrated depth in audio/video systems, workplace technology, or event production environments
• Hands-on expertise with leading A/V control and automation platforms such as Crestron and Savant
• Strong working knowledge of complex A/V system architecture, including signal flow, matrix switching, multiviewers, audio DSP concepts, analog/IP-based/hybrid video transport tradeoffs, and modern conferencing infrastructure (WebRTC, SIP)
• Proven experience providing on-site A/V support for large-scale company events, tradeshows, or external conferences
• Experience managing A/V integrators and third-party service providers, including scoping projects, reviewing designs and drawings, and holding vendors accountable
• Familiarity with hardware video encoders and codecs (H.264, H.265/HEVC), including practical understanding of bitrate, latency, and quality tradeoffs
• Experience with IT ticketing systems and asset management platforms for tracking and resolving technical issues
• Excellent written and verbal communication skills

Nice-to-Haves

• Formal training, manufacturer certifications, or AVIXA CTS-level credentials in A/V design, installation, or control system programming
• Hands-on experience with control system programming or configuration (Crestron, Q-SYS Designer)
• Familiarity with networking fundamentals as they relate to A/V-over-IP, including VLAN segmentation, multicast behavior, QoS, and PTP timing
• Experience working in fast-paced technology or startup environments
• Proven track record of cross-functional collaboration across technical and business teams
• Experience with automation tools and process optimization
• Background supporting broadcast, streaming, or live production workflows

Compensation & Benefits

• US base salary range: $128,000 to $144,000 + equity + benefits