Manager Business Systems
Lead and develop a team of business systems analysts responsible for Salesforce and GTM systems across the sales and customer lifecycle. Player-coach role managing people, driving analytical quality, and owning vendor operations in a remote environment.
What You’ll Do
People Leadership
- Directly manage a team of business systems analysts, each aligned to a functional domain across the sales and customer lifecycle
- Run a disciplined 1:1 practice: setting clear goals, delivering consistent and direct feedback, and holding the line on performance expectations
- Own the full talent management cycle for your team, including performance reviews, calibration, and growth planning
- Contribute to hiring decisions for your team and manage contractor relationships within your scope
BSA Enablement and Development
- Design and own the onboarding experience for new BSAs, getting them productive in their domain and contributing to the team quickly
- Build and maintain the team’s domain enablement resources: Salesforce platform knowledge, GTM process expertise, and Dandy system context
- Own the team’s institutional knowledge: configuration decisions, data model rationale, and system documentation
- Drive AI fluency across the BSA team, specifically how analysts use AI tooling to improve the quality and efficiency of their analytical work
- Coach BSAs toward increasing independence and domain ownership, developing their ability to lead work in their area with limited direction
Analytical Craft and Quality
- Set and hold the quality bar for business analysis work across your team: requirements documentation, problem framing, solution assessment, and test validation
- Use review of deliverables as a development tool to sharpen BSAs’ analytical judgment
- Carry complex or cross-domain work yourself, particularly on initiatives that span multiple functional areas
- Ensure consistency across pods in how your team handles shared Salesforce objects, naming conventions, and data model decisions
- Own a lightweight post-launch adoption loop to track GTM team adoption and feed signals back into prioritization
BSA Pod Accountability
- Ensure analysts exercise ownership with consistency and confidence
- Build a team culture where analysts identify problems in their domain, propose solutions, and follow through on commitments
- Maintain clear ownership mapping so that every GTM systems problem has a named analyst accountable for it
- Address underperformance directly through targeted coaching, scope adjustment, or formal performance management
Team and Vendor Operations
- Assess team capacity and surface constraints that inform prioritization and resourcing decisions
- Own how analysts work: intake, documentation practices, review cycles, and handoff standards
- Own the GTM systems vendor portfolio, including license management, renewal tracking, and utilization review
- Surface license optimization and consolidation opportunities
- Report on team performance and capacity to the Director of Business Systems
What We’re Looking For
- 2+ years of direct people management experience over business systems analysts, Salesforce administrators, or comparable technical and functional roles
- 5+ years working in or closely alongside GTM systems, with Salesforce Sales Cloud as your primary platform
- Salesforce platform fluency sufficient to evaluate team’s work with a real opinion
- Hands-on analytical capability; comfortable producing high-quality requirements documentation, solution assessments, and process designs independently
- Accountability-first leadership style with high standards
- Genuine investment in developing people
- Strong written communication skills
- Process orientation; experience building structures that make the team consistently strong
- Experience with contractor management and SaaS vendor relationships
Bonus Points For
- Experience building or owning an onboarding and enablement program for a systems analyst team
- Experience in a high-growth, pre-IPO startup or manufacturing-linked tech company
- Salesforce Administrator or Business Analyst certification
- Familiarity with Outreach, ChiliPiper, PandaDoc, ZoomInfo, CloudTalk, or Attention
- Experience in high-growth B2B SaaS, healthtech, or similarly fast-moving companies
- Prior experience owning a configuration decision log, system documentation program, or team knowledge base
- Exposure to SaaS spend management, license auditing, or tool rationalization
- Comfort with reporting and analytics tools such as Salesforce reports and dashboards, Looker, or Hex
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