IT Support Engineer

Responsibilities

• 25% of your time working with the Internal IT team on new initiatives and projects; 75% of your time maintaining IT Infrastructure and support requests
• Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
• Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
• Read documentation and assist with Single Sign On & software integrations
• Create scripts and automations using programming languages such as Python, Bash, etc.
• Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
• On-call schedule to support our team members during off hours and weekends
• Provide troubleshooting and problem resolution on employee issues with internal tools
• Maintenance of hardware and software deployed to the infrastructure of the office and workstations
• Aid in onboarding and offboarding responsibilities and procedures
• Connect and communicate with vendors to troubleshoot/implement new hardware and software
• Weekend rotational on-call (1 weekend day every 2 weeks)

Requirements

• High school diploma (or equivalent) or higher degree
• 2+ years of experience in IT
• Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS
• Experience in technical quality assurance; record and document results and compare to expected results
• Great documentation and communication skills utilizing Notion
• Problem solving skills and ability to work under pressure
• Any technical certifications are welcomed