Responsibilities

Provide high-touch technical assistance for incoming queries and issues related to computer systems, software, and hardware
Provide IT assistance to onsite and remote employees, contingent workers, and vendors
Contribute to the Clear Street onboarding experience by providing new hires a friendly and thoughtful introduction to Clear Street technology
Facilitate the provisioning of Clear Street corporate hardware and software for new hire onboarding and fleet upgrades
Update and maintain detailed external and internal IT documentation as well as inventory management
Directly impact the efficiency of our company and team by seeking out and eliminating repetitive tasks
Contribute to project and BAU work in the datacenter

Requirements

1+ years of experience providing Windows and MacOS desktop support to both technical and nontechnical users
1+ years of experience providing MS:Office support, specifically Outlook and Excel
Strong interest in IT and interested in a long term career in systems or networking
Determined problem solver; enjoy systematically approaching new issues to learn how to solve them
Able to independently manage and prioritize workload and projects
Outstanding interpersonal and communication skills
Empathetic, humble, and possess a strong focus on customer service
Able to lift loads of at least 30 pounds / 15 kilos
Capability to work a flexible rotation schedule