IT Service Desk Specialist

What You’ll Do

• Provide excellent customer service by responding to IT support requests via ticketing system, chat, email, and in-person.
• Troubleshoot issues across macOS and Windows laptops, productivity applications, and collaboration tools (Google Workspace, Slack, Zoom, etc.).
• Set up, deploy, and manage computers and peripherals for new hires and existing employees.
• Help maintain and improve IT processes and documentation to make the team more efficient.
• Manage access requests and accounts across business systems.
• Support office technology such as networking (Ubiquiti), AV setups, and conference rooms.
• Contribute to IT asset management and inventory tracking.
• Provide one-on-one and small-group training on applications and IT best practices.
• Assist with IT projects, system upgrades, and security initiatives as needed.

What You’ll Need

• 6+ months of experience or training in IT support, help desk, or a related role.
• Strong communication skills, both written and verbal, with the ability to explain technical issues clearly.
• Familiarity with macOS (primary environment) and Windows; Linux experience a plus.
• Comfort with common collaboration and productivity tools (Zoom, Google Workspace, Slack, M365).
• Exposure to or interest in tools like Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault.
• Reliable, responsible, and organized; you follow through on commitments and adjust when plans change.
• Curious and eager to learn, with the ability to use resources creatively to solve problems.