IT Engineer
IT Engineer providing frontline support, managing MDM and endpoint security, handling onboarding/offboarding, and maintaining collaboration tools in a hybrid environment.
IT Support Specialist
Provide technical assistance and support to end-users on hardware, software, and network issues. Requires 1+ years of IT support experience and strong communication skills.
New York, NYIT SupportOnsite1+ YOE
About the role
How You'll Make an Impact
- Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions.
- Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration.
- Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets.
- Use the knowledge base of common issues and solutions to resolve support requests.
- Assist with projects to consolidate internal tools and integrate single sign-on.
- Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed.
What Will Set You Up For Success
- 1+ years of experience in IT support or a help desk environment.
- Passion for technology and helping people, with a customer-oriented approach.
- Basic understanding of Windows and macOS operating systems.
- Experience with common productivity software (Microsoft Office, Google Workspace, etc.).
- Familiarity with basic networking concepts (TCP/IP).
- Excellent communication and interpersonal skills with both technical and non-technical audiences.
- Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment.
Skills
WindowsmacOSMicrosoft OfficeGoogle WorkspaceTCP/IPTicketing SystemsEndpoint ManagementAsset Management
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