IT Engineer
IT Engineer providing frontline support, managing MDM and endpoint security, handling onboarding/offboarding, and maintaining collaboration tools in a hybrid environment.
Associate Data Center Operations Technician
Support data center server and network infrastructure health by troubleshooting equipment, performing rack/stack installations, managing inventory, and resolving operations tickets. Requires high school diploma, 0-2 years hardware experience, physical ability to lift 35lbs and work at heights.
Memphis, TNSouthaven, MSIT SupportOnsiteEntry level
About the role
Responsibilities
- Assist with troubleshooting and monitoring of servers and network equipment in data centers and global points of presence
- Support rack and stack of data center network equipment
- Help maintain warehouse inventory and asset management using internal application
- Assist with labeling and troubleshooting of fiber/optics cables
- Support power supply cabling, installation, troubleshooting, and basic repair activities
- Participate in the installation of racks, servers, and switches (staging, cabling, power-up, and handoff to provisioning team)
- Help manage, respond to, and resolve data center operations tickets via Jira
- Create and maintain documentation of tasks and standard operating procedures
- Assist with receipt and decommissioning of data center hardware
- Support vendor returns for infrastructure under and out of warranty
- Help manage spare parts inventory within the data center
- Support the definition, design, and implementation of network layouts and solutions within data centers
Requirements
- High school diploma or equivalency certificate
- 0–2 years of experience working with server, storage, compute, or network hardware (recent graduates or early-career candidates encouraged to apply)
- Demonstrated interest or hands-on experience troubleshooting servers or networking equipment
- Experience or strong interest in inventory management, receiving, or shipping physical equipment
- Position subject to pre-employment drug and random drug and alcohol testing
- Position subject to pre-employment and annual post-employment background checks
- Ability to lift up to 35lbs unassisted
- Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
- Comfortable working in an environment requiring exposure to noise
- Available to work evenings and weekends as schedule varies; flexibility required
Nice-to-Haves
- Basic Linux skills or strong desire to learn (navigating directories, file manipulation, basic commands)
- Experience being on-call or responding to technical issues
- Curious and eager to learn new things within the Data Center world
- Excellent prioritization and time management skills
- Able to work in a fast-paced environment
- Detail oriented
- Oracle or other inventory system experience
- Exposure to structured cabling (copper/fiber)
- Exposure to power and cooling concepts inside the data center
Skills
LinuxJiraServer TroubleshootingNetwork EquipmentInventory ManagementFiber Optic CablingPower CablingRack InstallationAsset ManagementDocumentation
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